FAQ

You can email or chat with us during our business hours Monday-Friday 10am-5pm KST or order online at any time and we will process your request as soon as we are back in the office.
We do ship to many locations around the world. Importation is solely your responsibility, ensuring you are abiding by your local laws and regulatory authorities when you purchase any medical products.
You can place an order if you, as an individual or a corporation, are licensed to purchase the products in question. Some products listed on our website are restricted to appropriately-licensed medical professionals in some jurisdictions. If you are unsure if you have the correct license to order a particular product, please contact one of our friendly customer service associates. If you prefer someone else to order on your behalf, such as your medical spa coordinator, you have that option. Simply complete an authorization form identifying the person you want to authorize and ensure the form is signed by the licensed person or business we have on file. Once we receive this form by fax or email, the person you specify can then order on your behalf.
All prices we quote on our site are in US dollars. However, we do offer a convenient drop-down menu on our site that allows you to see prices in other currencies. We offer this only for your convenience. When you check out, you will be informed of the currency and amount of your purchase.
If you are interested in a product but do not see it for sale on our site, we may still be able to locate it for you. Please email our customer service team so they can check the availability of the product. We are happy to help you find what you need.
We ship your order within two business days, and on average the orders take around five to seven business days to arrive. If for some reason stock is not immediately available when you place an order, we will tell you when we expect to ship your order. Orders are shipped with express service so you get them as soon as possible. When we ship your order, we will send you a tracking number.
You can pay for your order using Visa , MasterCard , Amex , Paypal and etc
We charge a flat fee of $37 for shipping under $500 orders, however the shipping is now completely free on orders over $500!
If you have a discount code you can simply use it during checkout.
You can order one product or one hundred. The more you buy, the greater the discounts.
If you have found a lower price, for the same product and similar quantity, shipping costs, and other terms, we may be able to meet or beat that price. Simply send us an invoice or other recent proof of the competitor's price.
If you refer a new client to us, we will credit your account $500 after your referral orders $5,000 of product. The credit will be automatically added to your account once this happens and you can use it towards your next purchase. We notify you when your referral opens an account and when your account credit is available. To participate, ask your referral to mention your name when they open their new account. Alternatively, you can tell us their name and contact information, and we will reach out to them to discuss the benefits of opening an account. You can refer a new client using our referral form.
If you are having problems accessing your account, contact one of our customer service representatives for help.
If you have any questions or concerns about the products we sell, please contact one of our friendly customer service associates through chat or email. Our knowledgeable customer care team will be happy to help you.

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